Client Engagement:
the process of interacting with customers.
The fastest-growing companies use customer engagement to strengthen their relationship with clients.
At Data Glue we give you the digital tools necessary to generate meaningful client interactions.
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Embrace and nourish emotional connections between customers and brand. Highly engaged customers buy more, promote more, and demonstrate more loyalty. Providing a high-quality customer experience is an important component in your customer engagement strategy.
- Massive Scale: serve any size customer base
- OmniChannel: use of media & telecomm platforms
- Segmented: individualized and personalized
- CRM Integration: go ahead integrate Salesforce
In today’s digitally transformed world, it’s more important than ever to have a deep understanding of your customers and to engage them with personalized messages through the channels that they prefer.
We enable marketers and developers to deliver customer-centric engagement experiences.
Better experiences lead to stronger relationships with your customers.
Massive Scale:
Any size: big or very-bigAuto-Scaling: do not worry about infrastructure or how to deploy or manage servers. Focus on your customers, let us worry about the technical details. We monitor your customer applications and automatically adjust capacity to maintain steady, predictable performance at the lowest possible cost. Use edge-node technology to deliver content from a location closer to your clients physical sites. We use a fast content delivery network (CDN) service that securely delivers data, videos, applications, and APIs to customers globally with low latency, high transfer speeds and close proximity. The result is faster content to users.
Containers: a container is a standard unit of software that packages up code and all its dependencies so the application runs quickly and reliably from one computing environment to another. At Data Glue we use a serverless compute engine for containers that works with Kubernetes, to make it easy for you to focus on building your applications. We remove the need to provision and manage servers, we manage resources per application with cost controls, and we improve the security through application isolation.
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OmniChannel:
Automated-Individualized Communications
Modern Retailing:
Today's consumer expects a brand to have connected stores, multiple e-commerce platforms, mobile apps,
social media presence, email campaigns, SMS text engagements, messaging apps availability, photo sharing interactions and a 24/7 (365) contact center with automated bots and self-service checkouts.
We help brands navigate these digital engagements channels with agnostic tools that work autonomously in all platforms.
Frequent and Loyal Shoppers: once a potential lead becomes a client, communications must adapt to reflect such change. Modern tools enable brands to identify key clients and deliver customized offers or limited-time deals directly to those targeted leads. We polish the process to determine which types of clients to pursue, how to pursue them and then once you convert the lead, how to maintain the customer engaged. Frequent shoppers expect to be recognized and rewarded for their loyalty. Start rewarding your best clients today.
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Segmented Marketing:
Individualized Content
A Message of ONE:
creating custom segments is the activity of dividing consumers into groups or 'bins' with specific attributes.
Brands can segment clients according to various factors, such as age, interests, gender, marital status or industry.
Based on their target 'bins' a set of unique messages can be customized for the client.
The messages are then individualized by using data attributes that are unique to the client, like nickname, favorite team or other factors.
The segmentation helps to deliver the right message to the right audience and improves brand experience.
Machine Learning Integration: use modern novel tools like Artificial Intelligence and Automated Processes to accelerate and streamline segmented marketing campaigns. Recommendation engines use data attributes to suggest content based on the user's preferences, which leads to increased sales conversions. Automated replies and confirmations ensure client actions are recognized, while also saving time and money. Find out how we use AI to increase your revenue and bottomline.
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CRM Integration:
Empower Your Resources
Seamless Integration:
As organizations seek to innovate and build customer experiences faster by leveraging data about their customers,
a closer integration of Salesforce —the leading customer relationship management (CRM) platform— opens up a lot of possibilities.
Attach contact details to user profiles, merge contracts with opportunity records, meet strict security compliance, and many more
turn-key solutions ready for implementation.
Enhanced Capabilities: Give your staff the power of connectivity. Shave call response times by eliminating the need to navigate multiple systems and reach quicker resolutions with automated integration. If your staff has to 'jump' from one system to another: you are losing valuable time that could be saved; you are promoting risks by enabling human errors; and you irritate customers with undesired prolonged wait times. Shift the paradigm, use automated integration to empower your staff.
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Use Cases
Recent Works
